New and modern UMECIT Care System
UMECIT optimizes your experience: new institutional care system
Starting in June 2025, the Metropolitan University of Education, Science and Technology (UMECIT) will implement a new platform for managing student applications, as part of strengthening its student-centered service model.
This system allows you to record, manage, and track academic, administrative, financial, technological, and degree-related procedures from a single location, with traceability, order, and efficiency.
What is the new system?
This is a digital ticket management platform that organizes and centralizes all student requests, ensuring that each case is assigned to the appropriate department and receives clear responses at every step of the process. The system is available online 24/7 and can be used from any device.
Student benefits
The implementation of this care system strengthens the institutional approach based on Neocyberhumanism, where technology does not replace the human connection, but rather enhances it. This evolution responds to the principles of the UMECIT Educational Model, promoting autonomy, management of the digital environment, and conscious communication.
This advancement in the care model strengthens the continuity of an institutional service characterized by its order, proximity, and commitment to student well-being. It now evolves with a tool that expands access, monitoring, and traceability, without losing the human support that distinguishes UMECIT.
Responsible and conscious use of the care system also reflects the development of key competencies of the UMECIT Educational Model, such as self-management, digital citizenship, and effective communication.
Advantages:
Unify procedures in a centralized and accessible digital environment.
Allows you to track your requests with documentary support.
Strengthens institutional communication with clear and orderly management.
Maintains a coherent and supported student experience.
It promotes educational innovation from an integrative perspective of technology and service.
It reflects the commitment to a modern, approachable, and student-centered education.
How to create a ticket?
1. Go to: https://umecit.zohodesk.com/portal/en/home
2. If this is your first time accessing the site, click "Register" and enter your registered email address. Confirm your registration via the email you receive.
3. Click “Submit Ticket” and complete the form.
4. Describe your request clearly and attach supporting information if applicable.
5. Submit the ticket and you will receive a case number for follow-up.
Knowledge Base
Before submitting a ticket, please check our knowledge base at https://umecit.zohodesk.com/portal/en/kb. There you'll find quick answers by category, allowing you to clarify immediate questions or better address your request.
Response times
Our model guarantees resolution with institutional traceability. Response times are defined as follows:
– First contact: immediate response or up to 24 business hours if it can be resolved directly.
– Second contact: between 72 and 160 business hours, depending on the complexity. In cases requiring more time, the student will be notified promptly of the progress of their application.