UMECIT's institutional care model is evolving to strengthen the service experience with the student at the center.
From now on, all academic, administrative, financial, and technological requests will be managed through a unified ticketing system.
This mechanism ensures traceability, segmented attention, and continuous communication in each case.
Tickets are organized into four broad process categories, each with a clear description to guide your selection:
Everything related to coursework, changes in modality or location, thesis, internship, attendance, grades, teacher evaluation, complaints, revalidations, validations, homologations, and degree requirements.
Self-enrollment, payment arrangements, academic credits, associated costs, course withdrawals, full or permanent withdrawals, refunds, office hours, and procedures related to the student or graduate ID.
Available payment methods (cash, bank transfers, Yappy, Digital App), scholarships, financial aid, clearance certificates, discounts, certificates, and payment validations.
Cibërsity, access to the digital library, data updates, institutional keys, and Language Center.
Please register with your registered email address on Cibërsity if this is your first time.
Select the correct category and detail your request.
Receive confirmation by email and track it from your account.
Our model guarantees resolution with institutional traceability. Response times are defined under the following Service Level Agreements (SLAs):
Please do not duplicate tickets. We are working to respond to you in a timely manner. Duplicating tickets does not help us be efficient or provide you with better service.
If you need to supplement the information on an already registered request, please include the previous ticket number. This allows us to continue the case history and reduce the time it takes to review your request.
Remember that all information related to your application will be sent to the institutional email address registered with Cibërsity. Therefore, it is essential to keep your information updated on the platform to ensure effective communication.
This system applies to students from Panama as well as those located in Colombia, Ecuador, and other countries where UMECIT operates internationally. We currently offer in-person support at the Fundadores Building, the Veneto Building, the Master's Building, the Megamall Building, the La Chorrera campus, and the Santiago campus. For the Chitré and David campuses, support will be provided remotely, and in-person support will soon be available.
This tool aligns with UMECIT's neo-cyberhumanist educational model. It integrates technology with human support, strengthens student well-being, and enhances the institutional experience. Each interaction is an opportunity for growth, consistent with the badges that build the UMECIT student profile.